Cantook Édition

What can I do if my publications do not appear in the catalogue of some online bookstores?

If one or more of your publications do not appear in the catalogue of an online bookstore, check the following:

  • Does the publication appear Online on the platform?

  • Is a sale price set in a currency supported by the bookstore?

  • Is the publication Available for sale?

If the answer to all of these questions is "yes", it is usually possible to fix the issue by forcing a metadata sync, thus sending a new feed to the outlets.

If the publication is still missing 24 hours after a forced sync, please contact the customer support team to report the problem.