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Go to the Cantook Hub login page
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Enter your user name
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Click on Continue
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Enter your password and click on Log in
or
Click on Receive a login link by email to receive a link, valid for a few minutes, that allows you to bypass the password entry step -
Apply the procedure that best suits your situation among the following 3 options:
- If you have already activated multi-factor authentication (MFA): retrieve the required 6-digit validation code from your authentication application or from the text message (SMS) received, and enter it in the corresponding field
- If you have not yet activated multi-factor authentication (MFA): click on Continue and follow the configuration steps
- If you do not have access to your authentication application: click on Use recovery code, and enter one of your recovery codes
You can enable multi-factor authentication in the Security section of your user profile.
User session duration is limited. For users who have enabled multi-factor authentication, the recovery code is required each time the session is resumed after a period of inactivity.
Resetting your password
From the login page, you can also reset your password, for example in case you have forgotten it.
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Go to the Cantook Hub login page
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Enter your user name
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Click on Continue
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Click on Forgot your password? above the Password field
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Click the Continue button to receive an email with instructions for choosing a new password
If you receive a password reset email but have not requested one, we recommend that you reset your password.